Verzendbeleid
Shipping Policy
Shipping & Delivery
Primal Thrive LLC ships orders from our logistics partner in the Netherlands to most European Union countries.
Delivery Times
We aim to process and dispatch orders within 1–3 business days after receiving payment and order confirmation.
We aim to process and dispatch orders within 1–3 business days after receiving payment and order confirmation.
Once shipped, delivery times are approximately:
- Netherlands & Belgium: 1–3 business days
- Other EU countries: 3–7 business days (may take longer for remote areas or islands)
Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method. All applicable shipping fees will be clearly displayed before you complete your purchase.Important Information for EU Customers
Orders are processed Monday to Friday, excluding public holidays in the Netherlands. Orders placed on weekends or holidays will be processed on the next business day.
Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method. All applicable shipping fees will be clearly displayed before you complete your purchase.Important Information for EU Customers
- Prices shown on the website include Dutch VAT (BTW).
- As we ship from within the EU (Netherlands), there are no additional import duties or customs fees for deliveries to EU countries.
- We are responsible for the goods until they are delivered to you. Risk of loss or damage passes to you once the goods are in your (or your designated carrier’s) possession.
Orders are processed Monday to Friday, excluding public holidays in the Netherlands. Orders placed on weekends or holidays will be processed on the next business day.
Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can track your package using the link provided.Shipping
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can track your package using the link provided.Shipping
Restrictions
We currently ship to most EU countries. We do not ship to all countries outside the EU. If your country is not available at checkout, we unfortunately cannot ship there at this time.
We currently ship to most EU countries. We do not ship to all countries outside the EU. If your country is not available at checkout, we unfortunately cannot ship there at this time.
Supplement Shipping Notes
Our products are food supplements. They are packaged securely to maintain product integrity. Extreme temperatures during transit may affect certain supplements — we recommend storing them in a cool, dry place upon receipt.
Our products are food supplements. They are packaged securely to maintain product integrity. Extreme temperatures during transit may affect certain supplements — we recommend storing them in a cool, dry place upon receipt.
Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible at info@primalthrive.co. We can only make changes before the order has been shipped.
If you need to change your shipping address after placing an order, please contact us as soon as possible at info@primalthrive.co. We can only make changes before the order has been shipped.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at info@primalthrive.co with your order number and tracking details so we can investigate.
If your order has not arrived within the estimated delivery window, please contact us at info@primalthrive.co with your order number and tracking details so we can investigate.
Right of Withdrawal & Returns
Shipping costs are non-refundable except in the case of exercising your statutory 14-day Right of Withdrawal. For full details, please see our Returns & Right of Withdrawal policy.
Shipping costs are non-refundable except in the case of exercising your statutory 14-day Right of Withdrawal. For full details, please see our Returns & Right of Withdrawal policy.