Terms of service
Terms of Service
Last updated: 30 April 2026
1. General Information These Terms of Service govern your use of the Primal Thrive online store (www.primalthrive.co), operated by Primal Thrive LLC. By placing an order or using our website, you agree to these terms. Nothing in these Terms affects your statutory rights as an EU consumer.
2. Contact Information Primal Thrive LLC (registered in Wyoming, USA). Logistics Address: Hoeksehof 40, Bergschenhoek 2661 KT, Netherlands. Email: info@primalthrive.co. VAT identification number NL828068720B01
3. Products & Orders We reserve the right to limit quantities, refuse orders, or discontinue products at any time. Product images are for illustrative purposes and may vary slightly from the actual product. All prices are displayed inclusive of VAT, as required by EU law. Additional shipping costs (if any) are shown clearly at checkout before you place your order.
4. Payment We accept the payment methods listed at checkout. Payment is due at the time of order. We use secure, encrypted payment processing and do not store your full payment details.
5. Shipping & Delivery Orders are processed and shipped within the timeframe stated on the product page or at checkout. If a delay occurs, we will notify you promptly. Estimated delivery times are not guaranteed. For international orders, customs duties or import charges may apply and are the responsibility of the customer.
6. Right of Withdrawal & Returns Your right of withdrawal and return conditions are governed by our Return & Refund Policy, which forms part of these Terms and complies with EU Directive 2011/83/EU.
7. Legal Guarantee All products are covered by a 2-year legal guarantee of conformity under EU Directive 2019/771. If a product is defective or does not conform to its description, please contact us at info@primalthrive.co.
8. Liability & Disclaimer To the fullest extent permitted by applicable law, Primal Thrive shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability shall not exceed the amount paid for the product in question. These limitations do not affect your statutory rights as an EU consumer. Our products are food supplements. They are not intended to diagnose, treat, cure, or prevent any disease. The information on this website is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before using any dietary supplement.
9. Intellectual Property All content on this website — including text, images, logos, and product descriptions — is the property of Primal Thrive LLC and may not be reproduced without prior written consent.
10. Privacy Your personal data is processed in accordance with our [Privacy Policy] and in compliance with the General Data Protection Regulation (GDPR — Regulation 2016/679).
11. Online Dispute Resolution As required by EU Regulation 524/2013, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: 👉 https://ec.europa.eu/consumers/odr Our email for ODR purposes: info@primalthrive.co
12. Governing Law These Terms are governed by the laws of the Netherlands, without regard to its conflict of law provisions. However, as an EU consumer, you retain the protection of the mandatory consumer laws of your country of residence, which cannot be overridden by this clause.
13. Changes to These Terms We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our store after changes constitutes acceptance of the new Terms.